Answers to frequently asked questions

Order processing

You can download the pattern immediately after purchase. No printed instructions will be sent.

Immediately after purchase, you will be sent a link by email. In this is the direct link to your knitting pattern. Just click on the link and download.

Check your security settings on your computer to see if they are set high and my email is therefore considered spam. Then go to your spam folder and check it.

The pattern is also saved in your customer account and you can download the manual directly via MY DOWNLOADS.

I accept different payment methods like credit cards, PayPal and bank transfer. The exact payment options will be displayed in the shopping cart.

To do this, contact Paypal directly. We have no direct influence on this payment process.

Customer account

Please check if the password and email address are entered correctly. If not, you can request a new password. Go to Login and select Forgot password. You will receive an email with a confirmation link, which you have to confirm. Then your new password is valid.

In your customer account under MY DOWNLAODS all your purchased patterns are displayed. Simply click the download button to download your tutorial again. You can download the pattern as often as you want. If the button can't be clicked anymore, the manual is not available. Maybe it is no longer available or has been revised. You are welcome to contact me.

Please contact me directly so that I can help you.

Legal rules

No unfortunately not, this knitting tutorial is for private use only. It may not be copied, reproduced, published or given away.

You are welcome to give away knitted models according to my design. A sale from which proceeds is unfortunately not allowed.

Didn't find an answer to your question? Then feel free to contact me. I will answer you within 24 hours.